RHETORICAL ANALYSIS Essay Example | Topics and Well Written Essays - 250 words

RHETORICAL ANALYSIS - Essay Example xt of the bumper sticker, and it makes its point plainly and well – the person owning that car clearly does not believe they should â€Å"have to press 1 for English.† It also succeeds in that it draws the viewers attention to a great number of connected ideas that this person probably also believes – things about language rights, (presumably this person does not believe any schools should teach entirely in Spanish, or that the Spanish pledge of allegiance or Spanish version of the Star Spangled banner are acceptable). It uses a small amount of text to clearly annunciate opinions on a variety of views. This bumper sticker also has its failings, however. Firstly, it does not actually make an argument of any sort, but merely states an opinion. A bumper sticker could also say â€Å"I don’t think I should have to stop at a red light† – a clearly ridiculous notion – and carry the same weight because neither provides proof or evidence. Likewise, this bumper sticker is not entertaining. The best bumper stickers provide humour or irony to grab the viewers attention and make them remember the point – this does not. It simply states a point of view with no evidence or

Tanzanian Land Grabbing Essay Example for Free

Tanzanian Land Grabbing Essay Land grabbing is a becoming a well-known issue worldwide that is occurring persistently in Africa. Foreign investors are coming in and buying large amounts of property for personal profit. These foreign investors come from a large global range of geographic location, which includes the United States. Due to the variety of investors major differences are seen between the current situations in Tanzania compared to the situation in Kenya (â€Å"Klopp:2000: 1†). Kenya’s land grabbing is primarily focused on public market places and national forests whereas Tanzanian land grabbing is focused on the agriculture sector for Tanzania. Tanzania is looking for large-scale corporations funded by foreign investors to buy huge portions of land in order to vacate small local farmers from producing. In recent years over four million acres of land have been requested by foreign investors for both Agrofuel and food production in Tanzania. The issue becomes controversial because the government believes they are benefitting from foreign investors by lowering food prices and stimulating the economy; while it is also harmful because it exiles small local famers from their land preventing their production of crops and condensing the profits into commercial farming and personal benefit. Foreign investors and the government both have economic benefits from land grabbing. There are multiple foreign investors that have acquired land from Tanzania, such as Sun Biofuels from United Kingdom, Swedish company scenery, and Agricola from the United States. Recently the media has been primarily interested in focusing their attention on foreign investors in Agrisol. Agrisol is an Iowa based Investment Company that specializes in Agribusiness. The ultimate goal for Agrisol is to find â€Å"underdeveloped global locators that have attractive natural resources but lack in agriculture technology, farming techniques, equipment, and management†(Dan Rather Report: 2012). The three perspectives interest sights in Agrisol are Lugutu in Kigoma Province (25,000 ha), Katumba (80,317) ha, and Mishamo (219,800 ha) (Dan Rather Report 2012). Agrisol has recently purchased the land of a refugee camp in Tanzania and established agreement with the Tanzanian government that the Burundian refugees will be forced to relocate before Agrisol will start its large commercial farming. The Burundian refugees range from a total of 160,000 people and they have been living there for decades, there only mechanisms of survival is living off the land and the displacement from their farms is detrimental to their survival. Agrisol sees this agreement as positive because they purchased the land for 25 cents per acre and is supported by the government because of the potential creation of jobs and ultimately lower food prices (Dan Rather Report: 2012). The theoretical idea that is most beneficial for the government in terms of the transformation of Tanzania’s economy is to transform the country by lowering food prices and transitioning to capitalist wage labor economy. The government wants to start large-scale commercial farming in order to stop small local farmers who do not benefit the government from free riding off the land. The Tanzanian government wants to eradicate the small local farmers so that they can move out of the rural areas into the cities in order to get an education and transform their country into a capitalist economy. The Tanzanian people are skeptical of this so-called economic transformation because the foreign investors are untruthful about â€Å"boosting food security and creating jobs are totally unacceptable because there is no evidence to suggest that it would work for the people of Tanzania or for the people who have been displaced from their land. The Tanzanian National Business Council took the initiative to start developing public-private partnerships, which has been a steady reoccurrence and â€Å"is a classic case of colonialism, and is theft of the highest order† (2012, â€Å"US Firm†). The public-private partnership has the goal of creating future aid to Agrisol in three different types of production: larger-scale cultivation, such as food grains, beef and poultry production, and soy and maize production. Agrisol is on the track to launch a one hundred million dollar investment in Tanzania over the next ten years. The stated aim of the program is to â€Å"help stabilize local food supplies, create jobs and economic opportunity for local populations, and spur investment in local infrastructure improvements†(2012,â€Å"US Firm†). The government supports the idea that the partnership with Agrisol will be a strong foundation to establish a more successful capitalistic economy. The major issue occurring from land grabbing deals is the impact occurring farmers and markets. Local farmers are unable to compete with the technology that large-scale commercial farms have access to. The small local farmers do most of the work with basic technology which is drastically less advanced, some local farmers even go back to using their hands for planting seeds (2012, â€Å"Tanzanian National Website†). These local farmers have surrounded themselves in an area where they can survive off the land and be able to sell the rest of their surplus crops to the local market allowing them to have a sustainable income. With large-scale commercial farming being implemented into the economy, these local markets will be out of business. The government’s agreement with Agrisol, can be contradicted because it states that an exporting license seems to infer with the promise of consistent supply of food to the Tanzanian citizens. The life of the small local farmers has been disregarded and the government is uninterested in how to help them survivor. The agreement allows Agrisol be able to obtain a guarantee from the government for an exporting license that allows the continuous production of food from Tanzania even through Tanzania itself could be in a possible economic deficit and have lack of food supply for local citizens. Large scale farming in Tanzania has also caused a high risk for potential environmental issues to arise. The most significant negative factor to the environment is the over usage of the land which makes the soil unfertile and able to grow crops. In the past this occurred with the UK based company, Sun Biofuels, through their growth of Jatrohpha. The company ultimately went bankrupt and lost all of their money while in the long run the Tanzania people did not benefit at all. The government â€Å"role of state machinery (laws, institutions, resources) has changed from protection of majority small producers interests (as in 1970 and 80’s) to facilitation of the few elite and foreign companies to acquire land from communities†(Ruhiye: 2012: â€Å"Farmlandgrab. org). Sembuli Masasa is a father of seven children, who has been farming in Katumba for over forty years helps run a small nursery plant for their neighborhood, growing a range of crops from peanuts to pineapples. If US investors secure this land he and his seven children will have to move and start a new life with only $200. His nursery produced 40% of food to the district, without this nursery their neighborhood will no longer have enough food to survive and survival will be a struggle for the entire surrounding community (Dan Rather Report: 2012). Foreign investors hope that these farmers will abandon their previous lifestyle and stop supporting local markets to work for huge commercial farmers that pay minimal wage and have excessive working hours. When farmers started to work on investors plantations it decreased food production on village farms and that led to food shortages, which actually increased food prices instead of causing the predicted decrease. Regions of land then become a food deficit with no production and the citizens can then no longer afford food and their health and chances of survival becomes an increasingly higher risk. (Ruhiye: 2012: â€Å"Farmlandgrab. org†) The history of foreign investors in Tanzania is an unfortunate reality for the citizens. The people who have been living in these areas are being seeked out by foreign investors pushes them out and allows the investors to take over not only financially but also physically. The increase of large-scale commercial farming creates potential profits of $275million dollars annually, but the benefits only go to the individual private investor rather than the entire country. Even though the government is making small revenue from the deal it is not worth putting small local famers and Tanzanian locals out of their homes, which they have lived there all their life. The people are in poverty and can no longer live off the land to survive; exiling them from their land will only cause food security and chaos because they have no where to go and no other labor skills other then agriculturally based ones. These so called refugees have been apart of Tanzania much longer than these huge private investors and the government should be protecting the people of the land not exiling them from their homes and communities for a marginal profit.

Common Law Concepts Essay -- Urban Development

CONCEPT 1 – COMPENSATION AS A WAY TO REDUCE NUISANCE (Hogan & Edwards, 2003) states the idea of compensation in Common Law is to protect the environment as it amplifies the need for organisations and individuals within a society to prevent nuisance. Furthermore, compensation concept has raised conflict between environmental concerns and restricts the property holder’s rights to fully utilize their resources. Nevertheless, the idea of compensation can also be seen as an ethical guideline for the society, of which if any laws were to be broken, for example harming the environment, appropriate punishments will be conducted. Therefore, the act of compensation may lead to a greater cause in the long run for society to reduce nuisance. To further the statement, an example of compensation having positive justification is when a British oil company British Petroleum (BP) created a large oil spill off the Gulf of Mexico. According to (BBC, 2012) BP faces charges by the United States Government and has to compensate over USD7.5 billion to the victims. Furthermore, BP was responsible to ensure the cleaning of their spillage. Prior to the event, BP reconstructed their health and safety policy by ensuring zero tolerance to callous mistakes for future shipments. This example indicates the establishment of compensation and the involvements in monetary value is of significance and therefore, discourages organisations and individuals from harming the environment in the long run. This is supported by (Reardon, 2012) â€Å"lawsuits have helped push industry to make changes in how they do business.† In other words, compensation acts as an effective way to regulate and teach property holders to refrain from damaging the en vironment. This is justified, a... ...you-cant-sue-your-wireless-carrier-in-a-class-action/ State Environment of Tasmania. (2006, December 14). State Environment of Tasmania. Retrieved from Planning Scheme Provision: http://soer.justice.tas.gov.au/2003/her/6/issue/105/index.php The State of Queensland Department of Environment and Resource Management. (2012). Queensland Government. Retrieved from Land Management: http://www.derm.qld.gov.au/land/state/rural_leasehold/duty_of_care.html Tutor2u Limited. (2012). Retrieved from tutor2u: http://tutor2u.net/business/strategy/corporate-social-responsibility-introduction.html Velasquez, M., Andre, C., Shanks, T., S, J., & Meyer, M. J. (1992). The Common Good. Retrieved from Santa Clara University: http://www.scu.edu/ethics/practicing/decision/commongood.html World Commision on Environment and Development. (1987). Our Common Future . Oxford University Press.

Brand Report – Monster v Red Bull

At the heart of every great organization, Is a world class product or service and in any competitive business market, organizations rival to be every consumer's â€Å"first choice†. Effective brand management Is essential to every business – building strong brands that not only reflect value and credibility, but also outlive the product or service the business offers, Is a challenge for many organizations today.The FMC (Fast Moving Consumer Goods) industry is one of the biggest industries in the world, simply because of the rand's and products that make up this sector such as Colgate, Dove, Palmolive and the list goes on. This report will compare two FMC brands within the Australian market, namely Monster Energy and Red Bull, and the consumers levels of brand awareness towards the selected brands. It will also discuss the importance of brand association and how this is measured.Through the use of these brands, Monster Energy and Red Bull, the report will illustrate the importance of an organization's ability to continuously build brand awareness with its consumers. Launched by Hansen Natural In 2002, Monster Energy penetrated the Australian market In 2009 ND has since bumped up the consumption of energy drinks In Australia to 225 million liters, resulting In gross sale of $2. 37 billion, according to Monster Corps's 2012 annual report. This figure also includes Australia's number one selling energy drink company, Red Bull, with a market share of 40%.As defined by Kettle (2009), a brand can be a name, sign, logo, symbol or a combination of these, that identifies an organization's product or service, differentiating them from other competitors. According to Keller (1993), brand equity is conceptualized from the perspective of the individual consumer. He also asserts that customer-based brand equity (CUBE) occurs when the consumer is familiar with the brand and whilst holding favorable, strong and unique brand associations in memory (1993). CUBE (Cus tomer-Based Brand Equity) is further defined by Keller (1993, up. ) as the differential effect of brand knowledge on consumer response to the marketing of the brand. Brand knowledge Is defined In In terms of two components; brand awareness and brand Image. According to Keller (1 993), brand awareness relates to brand recall and recognition performance by consumers, whilst brand image refers to the set of associations that consumers hold in memory. Since its launch in 2002, Monster Energy has developed strong brand salience, despite its non-evocative brand name.Placing the word ‘energy' with ‘Monster assists the customer to associate the product with the correct category. Brand salience is the first step in Seller's CUBE model (2008) and where organizations must establish who they are and what the brand represents to consumers. Establishing an identity and creating brand awareness is important at this stage, as it is when customers initially create perceptions about the b rand. McDonald & Sharp (2003) assert that a brand that has some level of brand awareness Is more likely to be selected by the consumer, than a brand unknown to the consumer.A challenge FMC companies must consider, Is the consumer's lack of decision making process Involved at the time of purchase, making It difficult for new brands to penetrate an already infiltrated industry. When Monster was initially low. Despite heavy marketing promotions and sporting associations, Monster's position within Australia's energy drinks category was relatively low, in comparison to market dominator and competitor, Red Bull. In comparison to its rival, Red Bull, Monster's brand salience lacks depth in the minds of Australian consumers.Although the Monster's logo of a monster claw shaped as an ‘M' is easily recognizable internationally, Australian consumers still lack the ability to recognize or recall the product category in which Monster belongs. The breadth of brand awareness concerns the rang e of purchase and usage situations in which the brand comes to mind (Keller, 2008), which largely depends on the organization of the brand and the product knowledge in consumers' memory.Today, Red Bull is the most recognized ND profitable energy drink in the world and is a beverage consumed at any time throughout the day. Both Red Bull and Monster offer a range of energy products, targeting consumption at different times throughout a given day. Both brands have broad brand awareness, consumers associating them with extreme sports, beverage for consumption early, mid or late in the day and an energy booster. Experiment 1 A research survey was conducted with a sample of 30 participants, 1 5 of which were male and 15 female (Fig 1 & 2).The objective of the survey research was to: Determine if males or females consume energy drinks and how frequently To determine the position of both Monster Energy and Red Bull in the mind of consumers Determine when and where the energy drink is most c onsumed Procedure The survey was formed with the appropriate questions to provide the data required to support brand awareness research on the energy drinks category. Participants were recruited from Speeches Australia Pity Ltd and also several students from the University of Western Sydney, Parameter campus.Results The first question was to determine how frequently males and females drink energy drinks throughout any given week (Fig 3). 19 participants reported drinking 1 or less energy drinks throughout the week with only 2 drinking 5 times a week. The next question asked what energy drink they consume and Red Bull came in at 43% popularity and Monster ranking third place at 20% Fig 4). The third question was asked to determine when and where the participants consumed their selected energy drink (Fig 5). 17 participants reported having an energy drink in the afternoons, with mornings being the time energy drinks were least consumed.Consumption within the workplace was reported as being the most common place of consumption with social events ranking in second with a reported 9 participants (Fig ). Summary Although the sample was small, the data research supports the statistics that Red Bull Energy rates higher in consumer's minds than Monster Energy. Despite both brands being strongly associated with humor, fun, excitement and extreme sports, one can conclude that because energy drinks are most consumed during the day and within the workplace, the breadth of brand awareness for both Monster and Red Bull is relatively broad.According to Asker (1992), brand association is anything linked in memory to a brand associations enable a company to differentiate their brands in the market and can be tildes as an organization's competitive advantage. Keller (2013) classifies brand associations into three categories; attributes, benefits and attitudes. Attributes are the features of the brand, benefits are the values the consumer attaches to the brand and attitudes refer s to the consumer's overall evaluation of the brand. Building brand equity can also be done through the leverage of related or secondary brand associations (Keller, 2013).Secondary brand association can be an effective way for an organization to reinforce existing strong, favorable and strong associations if the existing brand is deficient. Red Bull uses celebrity endorsements, sporting, cultural and community events as secondary brand associations. Low & Lamb (2000) discusses the importance of firms measuring being able to measure associations with their brands and the techniques that can be used to accurately measure consumer brand associations. Brand image, attitude and perceived quality have been used to measure brand associations for many years.After much research, Low & Lamb concluded that not all brand scales such as personality or attributes can be applied across all categories, therefore, acting as separate constructs as opposed to nee-dimensional brand associations. This g ives rise to the idea that consumers now have more developed memory structures for more familiar brands. The authors also suggest that care must be taken when measuring associations of familiar brands – as quoted by the author ‘Familiarity moderates the dimensionality of brand associations'.Asker (1996) asserts that in order for organizations to perform optimally and allocate resources fairly across its portfolio of brands, it must implement common measures of performance. Managers should seek new branding strategies, to always from the same category as their product, but from the other brand categories. This will provide fresh ideas and new insight, resulting in new product positioning in the market. Kara also discusses the use of ten different measurements used to measure brand associations.He also asserts that the one measurement of brand equity that can be used is price premium. The reason behind this is that regardless of brand, any driver of brand equity will affe ct price premium. The consumer's association with any given brand is important to any organization wishing to maintain competition in the business market. Suppresses (2000) discusses the lack of knowledge regarding brand association relevant to other brands in other product categories. Suppresses points out the challenges brought about by private label brands.Suppresses also discusses the ways by which firms can research consumers' brand associations including lengthy personal interviews as opposed to group interviews and validating given answers to questions. By validating answers, one can increase the probability of detecting hidden associations. Suppresses concludes that brand managers need to attain a deeper understanding f the sources of brand equity in order to implement optimal brand strategies and to maintain effective communication. The way by which firms undertake research should delve into the unconscious and non-verbal associations that consumers have for their brands (2 000).Experiment 2 Personal interviews were conducted with two participants, male and female, aged 27 and 19 respectively. The objective of the survey research was to: the emotions associated with Red Bull's secondary association through sporting imagery Determine the emotions evokes when the participants brand Red Bull Procedure The interview was conducted to determine the emotions consumers have Bull and its secondary brand association. Both participants (Male A and were students of University of Western Sydney, Parameter campus. Rest The words ‘RED BULL† was vocalizes to each participant two times.The FL to measure their initial reaction and the second was to validate that area reacted immediately with instant recognition and slight excitement. Fem. recognition but not of excitement. When validating their reactions, Male loves the brand and is a regular consumer however, Female B said she c Red Bull but is not a fan of the taste. A picture of the Red Bull logo (Fig. 5; to both participants and both reacted similarly, with recognition. Male A recognition and affordability for the brand with the use of facial express head gestures.Similar to the reacted of Female B, although she wasn't t the product. The third measurement was through the use of imagery re Bull's secondary association, sporting endorsements (Fig. 8). Male Bi's ex. increased and he vocalizes his interest in X-tree sporting events and of Red Bull's consistent involvement in the sporting arena. Female Bi's en however, dropped and was visible by her posture and lack of verbalism Brands can evoke strong emotions and memory associations from consul that one's negative perception of the brand as a result of taste or expert difficult for organizations to change.The research also illustrates that the association consumers hold with Red Bull is a positive one. Following Ex and Experiment 2, the results reflect the premise that the selected bran extensive brand salience with consumers and that if consumers are expo positive marketing, perceptions tend to remain. Red Bull is a superior BRB otherwise saturated energy drink category, posing increased competition riveter label beverages and other energy brands. By continuously impair strategic branding, firms can be certain that with these strategies, it will competitive edge within the business market.Brand management with industry is of utmost importance, as monopoly retailers continue to dicta brands to display on their shelves, minimizing consumer choice and the increasing competition within all product categories. The energy drinks exception, with consumers increasingly becoming more health conscious industry battling to remain competitive with an increasingly globalizes market. With the right brand strategies and managers to drive and imply strategies, one can be confident that Red Bull will continue to dominate energy market share. Appendix Fig 7.

Duality in The Tale of Two Cities Essay

A Tale of Two Cities stands out in the list of Charles Dickens’ compositions because the book is so different from anything he ever wrote. Novels that Dickens wrote before and after A Tale of Two Cities have been centralized around the Victorian culture, while A Tale of Two Cities takes place in Revolutionary France and England. Others venture so far as to say that a reader that has enjoyed A Tale of Two Cities will not like Dickens’ other works and vice versa. The stark differences found between A Tale of Two Cities and other classics, such as David Copperfield and Great Expectations, have not stopped A Tale of Two Cities from becoming an instant classic and one of Dickens’ most powerful works of literature (â€Å"A Tale of Two Cities† 354). The book opens, â€Å"It was the best of times, it was the worst of times. It was the epoch of belief, it was the epoch of incredulity. It was the season of darkness, it was the spring of hope. We had everything befo re us, we had nothing before us. We were all going direct to heaven, we were all going the direct other way† (Dickens 17). From the very beginning of the book, the parallels that are commonplace in Dickens begin to occur throughout A Tale of Two Cities (O’Mealy 245). Throughout A Tale of Two Cities, Charles Dickens uses characterization, setting, opposing themes, and human nature to reinforce this central theme of duality. The setting in a Tale of Two Cities never stays the same, although it does fairly predictably stay between the countries of England and France. The first element of duality found in A Tale of Two Cities is outlined in these two cities’ relationships to each other. Although the wording of the title says a lot for itself, the two cities do play an enormous part in the book and the way Dickens compares them. The duality of these two cities helps highlight certain aspects that might not have otherwise noticed. Both the similarities and the dissimilarities described make the cities of London and Paris mirror each other on some level. In the very beginning of A Tale of Two Cities, Dickens describes both cities as very grim and hopeless places because of the time period in which the book is set. Both countries are described as  having headstrong kings who ignore the interest of the common man and believe very strongly in their right to have total, almost divine, control over all of their subjects. Religion in England had spiraled downward from communicating with Spirits to superstitious practices. France also was less reliant on religious revelations and concentrated more on cultural traditions and practices. In England, a person who committed even the most minor offense was subject to be hanged. France was a bit more lenient in the severity of punishment for such small crimes, but still was extreme. At the end of A Tale of Two Cities, the two countries where compared through the personalit ies of a French woman, Madame Defarge, and an Englishwoman, Miss Pross. The differences between the two cities are established very well through these comparisons (â€Å"Dickens’ A Tale of Two Cities† 202). Even the cities of Paris and London had many parallels in their different descriptions. Joseph Carton describes both the cities as being â€Å"earthly cities† and that the â€Å"city of God† only existed in his visions. Right before Carton is exiled to the guillotine, he has a vision that there will be a third city that will replace both London and Paris and all of their earthly imperfections (Davis 230). Duality is not only revealed in setting in the place A Tale of Two Cities occurs in, but also the time period in which the book was set. The French Revolution was a time in history in which extreme poverty and extreme wealth clashed and resulted in an internal rejection of all social systems that had been the norm up until this point. Dickens himself reveals he is also divided in his opinion of the French Revolution. Throughout the book, Charles Dickens has an ambivalent attitude towards the French Revolution and seems not to be able to side with either the central government or the peasants. He does not display acceptance at all, and instead seems to view the entire Revolution in a very unsettling light. Charles Dickens does not offer his blunt opinion, as do so many other books written in this time period, but instead offers perspective by developing characters on both sides of the Revolution. Dickens displays his viewpoints based on the discreet musings of Manette. For example, Th e sister of Manette Defarge is raped by her very own brother and is murdered by Marequis St. Evermondes, who is a from a rich French family and represents the aristocratic aspect of the French Revolution. Manette sees the crime in action. Not only is Manette not able to stop it, but he is also imprisoned  for being a witness to the dreadful scene. These musings revealing Dickens’ viewpoints are based on the understanding that change will not come in a day and that years of very complicated give and take will have to occur in order for the Revolution to come full circle (Stout 30). Another very valuable attribute to the duality of Charles Dickens’ writing is the constant contrasting between thesis and antithesis occurring in the central themes of the book. For example, the theme of death is contrasted with the theme of resurrection. The themes of death and life are very closely intertwined in A Tale of Two Cities (Griffith 362). The two build off of one another in order that the other can exist. In the first book of the novel (which is divided into three separate books), the title is â€Å"Recalled to Cities†. Dr. Manette had been in prison for almost 25 years with very minimal human interaction. He is considered dead to humanity and to the productive world. In many of Dickens’ works, prison is a symbol for the grave. Critics say this may be because Dickens’ own father was absent during his own childhood due to his imprisonment at Marshasea. After Manette is released from prison, he is finding himself free for the first time in all t hese years to do what he pleases. The sense of both release and relief that he feels in this moment can only be compared to resurrection. When Mr. Lotty travels from Paris to get Manette from prison, he views himself as actually picking up a body and taking it home. Lotty thinks to himself that it is as though Dr. Manette has been buried for so long that his body is beginning to fall apart when he finally is able to be free. The quote â€Å"Get out at last, with Earth hanging around his face and hands, he would suddenly fall away to dust,† from Lotty displays these beliefs. Lacre, the doctor’s daughter, also shares these beliefs that person who is emerging from prison after long years of imprisonment will have to be brought back to life. Dr. Manette cannot quite let go of the hold the thought of death and rebirth has had on him. He struggled with a post-imprisonment mental disorder, sometimes known as cobbing, for some time, but finally is released by his daughter to b egin the process of forgiving Darnay for the crimes he committed against the St. Evermondes. This final release to do something as innately human as to forgive serves as another metaphor for resurrection (A Tale of Two Cities 359) The themes of order and disorder also play a large part in the development of A Tale of Two Cities. The antithesis of these two opposing  themes also supports the overarching theme of duality. The book is set during the incredibly jarring years of the French Revolution. During these days, there is absolutely no way to predict whether or not the day will bring total calamity or some sense of peace, much like the ocean and its uncertain weather. Dickens tends to use a lot of imagery involving the sea when describing the order and disorder of a particular situation. The mobs of people standing in the town square during the heat of the Revolution were described as â€Å"the living sea†. Charles Dickens also uses the metaphor that Ernest Defarge was a man who was â€Å"stuck in a whirlwind†. Both Ernest Defarge and his wife were very active members of the Revolutionary and were constantly risking their lives for the greater good of the Revolution. Disorder breaks loose aga in as Darnay returns to Paris. He arrives in direct concordance to the September massacres that take place during that time. This was done deliberately by Dickens to demonstrate how the disorder of the French Revolution finds its way seeping into the lives of really anyone who lived during that time. The uncertainty between whether order or disorder will protrude the next chapter is something that is signature in Dickens’ writing in A Tale of Two Cities (â€Å"A Tale of Two Cities† 354). The contrast of characters is also a testament to the overarching theme of duality. Many of the characters play off of each other and are made stronger by the next. A couple even demonstrates the literary device of doppelganger. A doppelganger is a opposite to a character that helps bring out certain aspects of both the characters For instance, Ernest Defarge and Mr. Lotty are considered doubles of each other. They start out in near the same position, but then react in opposite ways. B oth Defarge and Lotty would identify themselves as businessmen. They also both cared for Dr. Manette during his time in prison. While Defarge becomes more and more resentful and filled with hatred, Mr. Lorry becomes more and more redeemed by his total change of heart and composure that his love for Darney induces (Lindsey 368). Another example of doppelganger in character is Charles Darnay and Sydney Carron and how these two opposites play off of one another. A doppelganger is a opposite to a character that helps bring out certain aspects of both the characters. The two are not merely spiritual and mental doppelgangers, but they also are basically physical replicas of each other. Sydney Carron and Charles Darnay were so physically indistinguishable that  Sydney Carron was executed because the executors thought he was Charles Darnay. Critics suggest that Carron and Darnay represent the two opposite sides of the same psyche. Charles Darnay was on trial for allegedly spying, his brilliant lawyer found a way to release him from jail by showing the witness Carron. The witness disclosed that he no longer felt like his account was legitimate because of the similarity in the two men’s physical features and he felt it very well could have been a mistake. This case of mistaken identity occurs again when Cart on takes Darnay’s place on the gallows and no one catches the mistake (A Tale of Two Cities 354). In some ways other than in a physical context, however, the two men are opposed. Darnay, for example, is obsessed with the idea of making right the evils that his uncle, Marquis St. Evermonde, is responsible for. His uncle is the one who viciously raped Manette’s sister and also serves as an example for the leading French social class. Darnay travels to Paris in the heat of the September massacres and is almost killed in the heat of one. His entire reason for traveling to France, however, was to try to save Gabelle, who was a servant for the family some time back. However, Darnay is unsuccessful in his attempts. On the other hand, Carney discloses to Lucie those years ago he was a very lazy and unproductive member of society. Carton, however, is regarded as a brilliant lawyer, who just has been held back because of his substance abuse problems. He has just recently finally become successful in developing a bid for Darnay’s release from the prison, and therefore secures even more his status as a legitimate lawyer. The result of his successes, however, is ultimately his life when he sacrifices his own for Darnay. Darnay, conversely, has led a very moral and upstanding life but is not as successful of a character as Carton in most perspectives. He works long and hard but is usually not rewarded for his efforts. Darnay really is only successful as a passive figure in his marriage. Darnay and Carton seems to start at the same place, but then start to switch places as the story progresses. For instance, at the beginning of the book, Carton is presented almost as an antagonist. He seems to n ot be able to get his life together. He struggles with alcoholism and cannot seem to nail out his priorities. Conversely, Darnay seems to be the exact opposite. He seems to have everything together and then by some poor twist of luck lands himself a convicted prisoner. Towards the end of the book though, Carton on the other  hand, turns around his ways and becomes a much more productive and moral member of society, especially when he sacrifices his own life for Darnay and takes his place on the gallows (Lindsey 362). The similarities between Carton and Darnay do not stop with appearance and having personalities that over time turn into each other’s. The characters are also both in love with the same girl. Both Carton and Darnay seem to be very generous in their motives but express these motives in completely different ways. While Carton seems to be a bit of a misfit in society and does not really have anyone to that needs him, he can be more self-sacrificing than Darnay. Darnay has a family at home who needs him and so he cannot be as liberal in how he chooses to display his generosity. Darnay is very well organized and seems to be much more logical when it comes to his emotions and how he controls them. Carton is a very emotion oriented character who just is led mostly by impulse and does not seem to weigh out pros and cons as Darnay sensibly does. Both characters want the same thing ultimately, but choose different ways of expressing these interests. Carton’s gesture of complete s elflessness highlights the fact that there is good in spite of all the inhumanity of the French revolution. Carton takes an action that should display cruel justice and turns it into something that shows purity and redemption also showing the duality of his character. This scene also supports the theme of death and resurrection. (Tale of Two Cities 359). Charles Dickens also uses characterization to display some of his own views on the French revolution. Davis Woman notes that Dickens’ weak development of his characters in A Tale of Two Cities is not just a common flaw in his writing or due to some laziness on his part. Instead, this ambiguity of whom the characters really are actually paints a portrait into his deeper feelings about what is going on socially in this time. The characters are not individuals who Dickens has created to stand alone. They are vessels that seem to transport certain behavioral patterns that Dickens wants to display in A Tale of Two Cities. The characters’ reactions to events and dialogues are not to envelop who they are as a character and the part they play in the book. Instead, they show different sides of the revolution that the author wanted the reader to see through first hand experience. He also uses doppelganger and doubles in order to get  that point across to the reader. The characters in A Tale of Two Cities are very repetitive in their thought and behaviors and are not usually given to change except in the sense of Carton. As the characters are formed throughout the book, we become aware of social implications we normally would not have been aware of. As the reader becomes critical of Carton for his abuses of alcohol and being very lazy over all, we start to question our own judgment as the character of Carton starts to improve as a person. When he emerges as a hero at the end of the book, the reader realizes how many other individuals were judged prematurely during this time for not acting like a part of the social norm. To the contrary, the reader starts to form generalizations about Darnay’s character and again turn out to be wrong. At the end of the book, the reader is confused about the author’s meaning in Darnay and Carton’s morality (Stout 30-31). In A Tale of Two Cities, the author uses the character’s flaws to point out many things about the duality of human nature. Carton’s alcohol problems highlight many issues not only in his own personal life but also draws parallels throughout the book about the universal truth that humans are not just what meets the eye, but also have many deep-rooted streaks that they are purposefully hiding from the world. Carton seems to be the novel’s character whose morality is called into question, but in reality, it should be Darnay. He may not seem like he is the type of person to struggle inwardly with substance abuse issues such as alcohol, but inwardly, he is the one who hosts the most ethical and moral issues. Carton is lost in a daily routine that includes hurting his body with alcohol with his daily patterns that can hardly be managed. The internal motivation for man is something that is not known to the outside observer (Sims 219). â€Å"It is a wonderful fact to re flect upon, that every human creature is constituted to be that profound secret and mystery to every other. A solemn consideration when I enter a great city by night. That everyone of these darkly clustered houses encloses its own secrets, every room is teeming with its own secrets† (Dickens 15). Carton reveals his love to Lucie in a way that can only be described as ambivalent. Dickens’ use of paradox and doubles is only exemplified further through Carton’s very complicated and tangled love affair with Lucie, although it is very one sided. Dickens’ usage of the symmetry in constructing paradox does not stop short of the plot, however, and uses it in his grammar as well. Dickens’  uses the one sided tricolons to demonstrate this symmetry. Dickens is known for this type of anaphora. For example, when Carton is going to visit Lucie to tell her that he is in love with her, he tells her that he is in love with her â€Å"fondly, dearly, disinterestedly, devoted.† This quadruplet set of words embodies both paradox and two sets of doubles and is a prime example for Dickens style. In a speech to Lucie’s fa ther, later in the passage, he uses another set of these descriptive quadruplets. Carton’s words are supposed to be seen as persuasive and not judgmental, although they seem to come off as both (Patterson 30). Charles Dickens integrates many different pairs of characters, places, and themes that make it near impossible for the reader to read A Tale of Two Cities without gathering some feeling and understanding more about the book than just the plot. Although A Tale of Two Cities is different from Dickens’ other works, it remains a powerful piece of literature that provokes thought and shows purposefulness in a dark time in the history of France. The duality in A Tale of Two Cities displays the idea that there is a silver lining against every cloud and events are not always as stark and hopeless as they seem. There is a different side to every story (â€Å"A Tale of Two Cities† 558-360). Works Cited â€Å"A Tale of Two Cities,† Novels for Students. Ed. Sheryl Ciccarelli and Marie Rose Napierkowski. Vol. 5. Farmington Hills: Gale, 1999. 351-360. Print. Davis, Paul. Charles Dickens from A to Z: The Essential Reference to His Life and Works. New York: Checkmark, 1998. Print. Dickens, Charles. A Tale of Two Cities. New York: Penguin, 2007. Print. â€Å"Dickens’s A Tale Of Two Cities.† Explicator 53.4 (1995): 204. Academic Search Premier. Web. 27 Jan. 2013. Griffith, George V. â€Å"Criticism: A Tale of Two Cities.† Novels for Students. Ed. Sheryl Ciccarelli and Marie Rose Napierkowski. Vol. Five. Farmington Hills: Gale, 1999. 362-364. Print. Lindsey, Jack. â€Å"A Tale of Two Cities,† Novels for Students. Ed. Sheryl Ciccarelli and Marie Rose Napierkowski. Vol. Five. Farmington Hills: Gale, 1999. 362-364. Print. O’ Mealy, Joseph H. â€Å"Dicken’s A Tale of Two Cities,† Explicator 42.2 (1984):10,3. Academic Search Premier. Web. 15 January 2013. Patterson, Frank M. â€Å"Dickens’s A Tale of Two Cities.† Explicator 47.4 (1989): 30. Academic Search Premier. Web. 27 Feb. 2013. Sims, Jessica. â€Å"Dickens’ A Tale of Two Cities.† Explicator. 63.4 (2005): 219-222. Academic Search Premier. Web. 15 January 2013. 1999. 362-364. Print. Stout, Daniel. â€Å"Nothing Personal: The Decapitation Of Character In A Tale Of Two Cities.† Novel: A Forum On Fiction 41.1 (2007): 29-52. Academic Search Premier. Web. 27 Feb. 2013.

The Ravens Impact Essays

The Ravens Impact Essays The Ravens Impact Essay The Ravens Impact Essay The Raven, made a significant impact, not only in American literature, but the world as well. With Poes influence, short fictions were more accepted in literary circles. Edgar Allan Poes contributions to American literature have become increasingly more prominent as the years have passed. Poe was known to be the first of many to include death and despair in American literature, both of which you can find in the short poem, The Raven. Poes habit of including death in his works had something to do with the themes of his works. Once something is lost, you can never get it back, and you dont really know what you have, until you lose it. I think everyone can agree with these statements. Its important to know what you have around you, and how much beauty it holds to help you embrace it. Poes theme behind the poem was beauty. The poem being dark and sad had something to do with Poes notions. He believed that sadness was the highest manifestation of beauty, as beauty to ones soul can bring it to tears. The way we think, and the reason why we do the things we do is all to satisfy our cravings of beauty and being ideal, Poe believes. Idealism also resides in the poem, as Poe uses a melancholic tone, as it is the most legitimate of all poetic tones. This tells us a little something about our human nature and our tendencies. This particular poem hold truths to many human societies. As the poem goes on to exhibit the mans various questions, can see how he almost finds joy in despair. This particular style of writing and theater is in many movies today like American Beauty, as Ricky can see God in the eyes of a corpse. This can also be displayed in a high school relationship between two young teens, as to how one is attracted to someone who may not treat their partner well at all. The popularity of, The Raven, sparked the masses to continuously recite and even parody the short poem. You may find a The Simpsons episode which played out the scene of Poes, The Raven. This piece will be continued to be remembered as one of literature most memorable poems.

Shocking Cinema essays

Shocking Cinema essays Shocking cinema is the term used to describe films that are usually classed as horror. In this essay I will outline the meaning of shocking cinema/horror as well as talk about 3 main horror films that I studied in lessons and at home. Shocking cinema films tend to be classed as films that horrify the spectator and cause moral panic within society. Within the actual horror category there are different genres, these include slasher, gore and stylized. Slasher films are mainly aimed at the younger audience with films like Halloween and the Screen trilogy. Gore films are those that centre the attention on the special effects and blood of the killings (e.g.- the video nasties that appeared in the mid 80s). An example of stylized horror would be the Dario Argento 1977 classic suspiria. Horror films tend to engage and shock the viewer using two main aspects, visual suspense and sound. Both aspects play of each other and without one the other one becomes almost ineffective. A classic example of this is the now infamous shower scene from the 1960 film psycho. The viewer can see the woman is the shower and the music starts getting sharper. As the shadow of the killer approaches the music starts to get even sharper and louder and almost reaches a crescendo. At this point the viewer feels they know what is going to happen but is s till not quite sure, there is a vulnerable woman naked in the shower and a dark shadow approaching as well as suspenseful music. As the music reaches its peak the killer emerges and pulls back the curtain rails then proceeds to stab the young woman to death using a knife. The audience is shocked on one hand but on the other quite pleased with themselves that they was scared for a valid reason! This could be another reason why shocking cinema has such a strong place in th...

Funny Valentines Day Quotes

Funny Valentines Day Quotes Remember the first time you met your sweetheart? How funny she was and how you were attracted to her witty lines? Lovers who share a sense of humor stay together longer, so if you want to win your lovers heart, use laughter. Make your day extra special with these funny Valentines Day quotes. Or maybe youre single and dreading that annual display of public affection known as Valentines Day. There are a few lines here that youll enjoy, too. Helen RowlandA bride at her second wedding does not wear a veil. She wants to see what she is getting. Groucho MarxBehind every successful man is a woman, behind her is his wife. Mickey RooneyGet married early in the morning. That way, if it doesnt work out, you havent wasted a whole day. Rita RudnerI love being married. It’s so great to find one special person you want to annoy for the rest of your life. Tracy SmithI wanted to make it really special on Valentines Day, so I tied my boyfriend up. And for three solid hours, I watched whatever I wanted on TV. Francis BaconIt is impossible to love and be wise. Ally McBealIt’s funny how we set qualifications for the right person to love when we know at the back of our heads the person whom we truly love will always be an exception. MirabeauLove has the power of making you believe what you would normally treat with the deepest suspicion. PlatoLove is a grave mental disease. The Hoosier Farmer magazineLove is the thing that enables a woman to sing while she mops up the floor after her husband has walked across it in his barn boots. Rita RudnerMy boyfriend and I broke up. He wanted to get married and I didnt want him to. Phyllis DillerNever go to bed mad- stay up and fight. Joyce BrothersNo matter how love-sick a woman is, she shouldnt take the first pill that comes along. Oscar WildeOne should always be in love. That is the reason one should never marry. Margaret AtwoodThe Eskimos have fifty-two words for snow because it is so special to them; there ought to be as many for love. Ann LandersThe poor wish to be rich, the rich wish to be happy, the single wish to be married, and the married wish to be dead. Yiddish ProverbThree things cant be hidden: coughing, poverty, and love. H. L. MenckenTo be in love is merely to be in a state of perceptual anesthesia. Jay LenoToday is Valentines Day. Or, as men like to call it, ​Extortion day. Erich SegalTrue love comes quietly, without banners or flashing lights. If you hear bells, get your ears checked. AnonymousValentine’s Day is when a lot of married men are reminded what a poor shot Cupid really is. Rosanne BarrWomen are cursed, and men are the proof. Mae WestWomen with pasts interest men. They hope history will repeat itself.

Technology plan Assignment Example | Topics and Well Written Essays - 2000 words - 1

Technology plan - Assignment Example echnology, therefore, assists the teacher and the students to develop a more personalized relationship, which helps both to learn from one another and to achieve their specific objectives as a unit and in a way, that both enjoy. Teacherkit is a technology developed to enhance classroom management and organization, assisting in the achievement of learning objectives. This paper will provide information concerning the technology and outline a plan through which the technology can be implemented in the learning activities. In any situation, change is always common and inevitable. Conditions that warrant change is from within and outside the main environment. In the education sector, changes in the environment especially the job market and the technological changes have always guided improvements in the way teaching and learning are practiced. Adoption of a change is however not easy. This is because the change involves the introduction of a new aspect, which requires the users to adopt a new method (Pitler, Hubbell & Kuhn 2012). This report will focus on the implementation of the teacherkit technology in the organization and management of the classroom. The features of this technology allow the teacher and students to interact through their individual devices in one platform. Having been a teacher for more than ten years, my experience with classroom management makes me feel that the adoption of the teacherkit technology will be an important milestone in enhancing organization and management of the classroom. My experience with adoption of change especially related to technology allows me to identify the various barriers to implementation of this technology and hence develop a plan for implementation that will minimize these barriers. This report, therefore, guides on the implementation of teacherkit technology in classroom management. The advantages of using technology in the classroom are many and cannot be ignored. Educators regard the adoption and

Canadian Courts and Criminal Trial Procedures Essay

Canadian Courts and Criminal Trial Procedures - Essay Example This fact has been affirmed by extensive research conducted by many organizations. The Law reforms commission of Canada addressed the jury selection process in its 1980 working paper The Jury in Criminal trials, and its 1982 Report, The jury. The Commissions basic conclusion was that no drastic revision of the process was called for (Granger, 153). "There is a good reason historic, political, intellectual, and pragmatic - to retain the jury system" (Law reforms commission of Canada) Furthermore, the protocols established through common law nullify the possibility of bias being induced into jurors. In R. v. Caldough, it was established that, any communications with jurors are to be considered an interference with justice (Granger, 157). This was further expanded on in R. v. Papineau, where the court ruled that such conduct was to be considered contempt of court, and obstruction of justice (Schreck, Web Source) These rules apply whether the juror has been sworn, discharged, or whether the prospective juror has just merely been summoned to serve. A violation of the rule can result in discharge, of the juror, a mistrial, a citation for contempt of court, or a criminal charge (Granger, 157). Also, "a juror must not only be impartial, but manifestly be seen to be impartial" (Granger, 158). These various protocols, while observed by some as extreme, ensure that jurors remain unbiased, and as such, provide the accused with a fair trial. Supplementing these protocols, counsels have the ability to ensure that the entire jury panel or individual jurors do not have predispositions on the case. Firstly, they can remove jurors that have been influenced by the media. The [counsel] may [also] challenge the jury panel only on the ground of partiality, fraud or willful misconduct on the part of the sheriff or other officer by whom the panel was returned. (C. C. C, s. 629(1)) Counsel can also challenge any number of individual jurors on grounds that the juror(s) is not indifferent between the crown and the defense, has been convicted of an offence, is an alien, is unable to, even with the services provided under section 627, perform properly the duties of a juror (C. C. C, s. 638(1)). Therefore, the presence of these procedures and protocols, prior to, during, and after the jury selection process, ensure that juries are as neutral as possible, and as such provide the fairest trial achievable to the accused. The jury system and trials by juries provide protections to numerous aspects of the Canadian justice system. Firstly, they provide Canadian citizens with protection against arbitrary and oppressive laws and law enforcement (Granger, 8), and in the process, help us make better laws that further promote peace and order. "Juries have been argued to be a check on the power of government, represented by prosecutors and judges" (Barro, 20). Jurors are a representation of the wants of the citizens, and as such, their findings in cases often encompass what the society expects from the law. In other words, they help bring what the common citizen wants from the laws, to the laws. Secondly, jury trials ensure us our civil liberties and fundamental freedoms

Businness Continuity Plan Assignment Example | Topics and Well Written Essays - 1000 words

Businness Continuity Plan - Assignment Example The managerial strategy is shaped according to the internal environment of the organization. In the modern era, every business organization performs in a dynamic environment where the external factors are constantly changing and unpredictable. The primary goal of all companies is to achieve their set goals and objectives, and all strategies pertaining to this attainment is subjected to situations both internal and external to the organization. The external factors include political and economic conditions of the country along with customers, competition and technology. The concerned print shop is connected to the internet by satellite link. In this case, the external threats can be in the form of viruses or worms that are generally spread through the internet. Internal threats may occur when an employee steals any information. In many cases external threats may happen due to internal factors. For instance, if an employee, knowingly or unknowingly passes on business information in soc ial media sites then any foreign entity can send an innocent looking email to employee’s profile which if the employee opens can infect the entire system and compromise the shop’s network (Cole, 2012, p.88). Therefore, the need is to keep track of all kinds of threats and adopt protection accordingly. It is important for any manager to identify risks of the concerned business and take practical steps not only for daily activities but also for the future of the company. Managing risks can become extremely difficult if the manager does not take into confidence the owner of the shop. As a manager it is my duty to remind the owner the significance of an effective risk management tool. Communication is another important aspect of risk management. Therefore, my principle focus is on communication to the employees about the current events that can affect the smooth operation of the shop. It is not possible for a manager to work along without

Reading Reflection Essay Example | Topics and Well Written Essays - 750 words - 1

Reading Reflection - Essay Example It helps bring out the element of suspicion in the story. When one is reading any literary work, it is necessary for the reader to shift from the real world to the imaginary world where he understands the story better (Guerin, 2005). The title of the book piqued my interest to know what Walter might be doing in the secret world and hiding it away from the real world. In his daydreams, Walter is portrayed as a man of high esteem. It would therefore be necessary for me as the reader to know the secret behind Walters’ high esteem. In the first instance of his daydream, the crew insinuates that the, â€Å"old man will get us through, he is not afraid of hell†. This instance creates an image of a man who is not afraid of situations. It is also interesting to know why other members hold the man in such a high esteem in his group. The scenes portrayed in the daydreams sustain my interest in the story. The first instance of a daydream Walter is a commander, the second daydream he is a famous surgeon attending to a millionaire. The last second daydream Walter is a witness in a courtroom whereas the last instance of a daydream, he is a captain of a warplane. My interest in this story was driven by the desire to know whether Walter wanted to become some of the people described in the daydreams in his real life. ... The reader should account his feelings with certain aspects in the literary work that makes him have the feelings. This approach requires the reader to connect with the story, and assess the insight that the connection with the story brought (David, 1984). It is also paramount for the reader to consider the connection with the story and other stories that he has read. He should then evaluate if the connection added anything new to what he already knew. In this story, there is a connection with the Walter’s day dreaming behavior. The daydreams in this story, which help the reader to connect with the story, enable one to understand the meaning of the story. Walter’s daydreams are all frenzied ranging from flying in the middle of a deadly storm, working with faulty machines in surgery room, as well as facing a firing squad boldly. It is evident that the daydreams may be prompted by the chaos in his life brought about by his relationship with his wife. His wife is portrayed as a person who always quarrels with Walter over one thing or another. The aspect of Walter daydreaming is a means of escaping tribulations in his real life. He wants to escape to a world where he is in control of his own situations. He escapes from the real world to an imaginary world where he is in control of his own affairs. It is however worth to note that his escapism leads him to more troubles. In one instance as he is daydreaming, he is unable to pack the car correctly only to be assisted by the packing attendant. While heading to town with his wife, he daydreams and ends up over speeding the car. His daydreaming behavior also makes him forgetful. He forgets what his wife requested him to buy before they left home. The style of telling the story helps us to

Globalized Society Erases Borders Between People Essay

Globalized Society Erases Borders Between People - Essay Example From this paper it is clear that Western religion is mostly Christian (including all the confessions) which presupposes certain ethics and beliefs, so western religious traditions are totally different from the eastern ones. For example, Chinese original religion Confucianism cannot be even called â€Å"religion† as it looks like just a certain ethical doctrine based on political values. Meanwhile, Indian-originated Buddhism is totally metaphysical and partly mythical religion that also doesn’t have such traditional god as westerners understand the concept of god. But as we can see, nowadays we are far from that times when different religious views influenced people’s communication. Moreover, we even use each other’s practices in everyday life; for instance, such eastern religious practice like yoga has become widely popular among westerners so far, as it is quite applicable even separately from the religion it belongs to. This paper highlights that as we live in the world without any borders we frequently interact with multiple cultures. Meeting them, we can often feel like we are being misunderstood at the very beginning. But it is the matter of time. Just in short notice it becomes easy for us to understand each other like if we were from the same culture, because in fact our fundamental assumptions about the world don’t play important role in our communication. This is obviously the result of globalization of society, as we don’t even notice that with availability of information worldwide our cultures are slowly mixing and integrating with each other. Another reason is global migration of people from different cultures to other places to live, because they bring their cultures and often disseminate information about them within the new environment. Both eastern and western people study at the same universities and learn the same things.  

Reading Reflection Essay Example | Topics and Well Written Essays - 750 words - 1

Reading Reflection - Essay Example It helps bring out the element of suspicion in the story. When one is reading any literary work, it is necessary for the reader to shift from the real world to the imaginary world where he understands the story better (Guerin, 2005). The title of the book piqued my interest to know what Walter might be doing in the secret world and hiding it away from the real world. In his daydreams, Walter is portrayed as a man of high esteem. It would therefore be necessary for me as the reader to know the secret behind Walters’ high esteem. In the first instance of his daydream, the crew insinuates that the, â€Å"old man will get us through, he is not afraid of hell†. This instance creates an image of a man who is not afraid of situations. It is also interesting to know why other members hold the man in such a high esteem in his group. The scenes portrayed in the daydreams sustain my interest in the story. The first instance of a daydream Walter is a commander, the second daydream he is a famous surgeon attending to a millionaire. The last second daydream Walter is a witness in a courtroom whereas the last instance of a daydream, he is a captain of a warplane. My interest in this story was driven by the desire to know whether Walter wanted to become some of the people described in the daydreams in his real life. ... The reader should account his feelings with certain aspects in the literary work that makes him have the feelings. This approach requires the reader to connect with the story, and assess the insight that the connection with the story brought (David, 1984). It is also paramount for the reader to consider the connection with the story and other stories that he has read. He should then evaluate if the connection added anything new to what he already knew. In this story, there is a connection with the Walter’s day dreaming behavior. The daydreams in this story, which help the reader to connect with the story, enable one to understand the meaning of the story. Walter’s daydreams are all frenzied ranging from flying in the middle of a deadly storm, working with faulty machines in surgery room, as well as facing a firing squad boldly. It is evident that the daydreams may be prompted by the chaos in his life brought about by his relationship with his wife. His wife is portrayed as a person who always quarrels with Walter over one thing or another. The aspect of Walter daydreaming is a means of escaping tribulations in his real life. He wants to escape to a world where he is in control of his own situations. He escapes from the real world to an imaginary world where he is in control of his own affairs. It is however worth to note that his escapism leads him to more troubles. In one instance as he is daydreaming, he is unable to pack the car correctly only to be assisted by the packing attendant. While heading to town with his wife, he daydreams and ends up over speeding the car. His daydreaming behavior also makes him forgetful. He forgets what his wife requested him to buy before they left home. The style of telling the story helps us to

Financial Reporting and Analysis Essay Example | Topics and Well Written Essays - 1250 words

Financial Reporting and Analysis - Essay Example b) The Board may be required to abandon neutrality and establish standards of reporting that conceals the particular transactions impact from the users of the financial reports. These costs will, however, exist regardless whether or not FASB authorizes their recognition in financial statements. It will not alter the economics of transaction and it will only withhold information from the users of the financial reports while making informed decisions and, eventually, the credibility of financial reports is impaired. c) The SEC relies on the Board and the private sector predecessors to establish and upgrade financial accounting and the reporting standards Accounting standards are therefore, established through a due process and open deliberations system to improve and certify the Board’s mission of improving financial reporting. By developing neutral accounting standards to the best interest of the public, similar transactions should be treated similarly and different transactions treated differently. This clearly shows that standard setting is in private sector in US. d) Some accounting standards are subverted so that they can achieve their purpose which is not related to fair and accurate presentation of financial statements. They there fore fail in the purpose they serve and consequently lack economic effect since they are not of importance to decision makers on allocation of resources and making other economic decisions. a) Dividends should be disclosed in changes of equity statement and in the notes as follows. Dividends that are declared are entered in the Retained Earnings account on the credit side and credited to the dividends payable account. When paid, dividends are posted to the dividends payable account in the debit side and to the Cash account, are posted to the credit side. Notes concerning the dividends can be illustrated as follows; b) The provision for a law suit should not be disclosed because the likelihood of

How Christians put there believe of helping others into practise Essay Example for Free

How Christians put there believe of helping others into practise Essay Helping others is a big part of being a Christian. One of the commandments is Love thy neighbour; so many Christians do what they can to help. Charities are a popular way of helping the poor. Both Christian and non-Christian charities provide a wide range of help for the poor and needy. Christian Aid was set up in Britain and Ireland at the end of the Second World War. Its main aims were to improve the quality of peoples lives, particularly those of refugees who were struggling to cope with the aftermath of World War Two. It also funded Churches to help repair damage caused by the war. Eventually Christian Aids work started to involve other countries. It now has an income of approximately à ¯Ã‚ ¿Ã‚ ½40 million a year, and there are forty churches in the United Kingdom and Ireland who are part of Christian Aid. Most of the money, which they make through door-to-door collections and donations from members of the public and various churches, is put towards development work to help people in the long term. There are many other Christian charities that help in different ways. The Church of England Childrens society helps children in need. The Hospice Movement helps terminally ill people live out there life in a relaxed, caring environment making the experience less stressful for the patient and the patients family. Another famous Christian organisation is the Samaritans which was set up by Chad Varah, a priest. Chad Varah set up this organisation because horrified to find out that 3 suicides took place every day in London. He believed that the best way to help someone who was contemplating committing suicide was to talk to them. He set up a phone in his church and advertised locally for advice for people who were feeling suicidal. Now The Samaritans deal with 2 250 000 calls a year Sir John Templeton is a famous charitable Christian. He grew up in a poor family on a farm in Tennessee. He was educated at both Yale and Oxford University and he became a financial consultant in New York. Throughout his life he gave 10% of his earnings (a process called tithing) to help the poor. Eventually he became very wealthy running a multimillion dollar investment company, where he successfully managed funds for over two million people world wide. In 1972 he started the Templeton prize to be awarded for progress in religion. The Templeton prize is now worth more than the Noble Peace Prize. Fifteen years later he was knighted for services in philanthropy. In 1992, he sold his investment company for $400 million. He still gives money to support projects around the world. George Macleod is another famous charitable Christian. In 1938 he set up a Christian community on Iona, an island off of Scotland. He found volunteers to learn building, stone masonry and carpentry skills and together they rebuilt Ionas ruined abbey. After that he opened a centre to provide shelter for young people from across the world to live in a community. The people of this community cook, clean, garden and work away. When they are not working they pray. The people who live there feel it is better for everyone to share and live in a close community than be rich and not. Oscar Romero was born in 1917. He became Archbishop of El Salvador in 1977. When he took his post his meekness encouraged the corrupt authorities to take advantage and step up there reign of terror against the church; priests were murdered and tortured. When he witnessed the murder of a particular priest Romero began to think differently. He began to speak out against the government in his sermons. In March 1980 he was shot while speaking out against the government in a hospital chapel. He is seen as a great martyr, who took the greatest sacrifice for what he believed in.

Summary Of The Power And The Glory English Literature Essay

Summary Of The Power And The Glory English Literature Essay à ¢Ã¢â€š ¬Ã‚ ¦I am a bad priest and a bad man' (Greene 126). In Graham Greenes The Power and the Glory, the main character, an unnamed priest, admits that he is a bad priest. The reader first encounters the priest when the priest is waiting for a boat to Vera Cruz because he is on the run from the police. The novel takes place during a time when the state is trying to eliminate Catholicism. At first, the priest seems like a devoted Catholic who is just trying to spread his faith and help others. However, the priest does not set the greatest example for fellow Catholics; in fact, Greene sometimes even refers to him as a whiskey priest. He spends a lot of time in a state of self-pity. He examines his decisions and actions and realizes that he is in a state of mortal sin; however, he does nothing to change his situation. Not only does he have an alcohol addiction, but he also commits adultery. By the end of the novel the priest grows in his own relationship with God; however, he does n ot set a good example for other Catholics. A priest should strive to give guidance and assistance to others, especially during a time when authorities are trying to eradicate religion. Although the priest seems to grow strongly in his faith by the end of the novel, he exemplifies a bad priest. Throughout the novel, the priest admits to himself and others that he has committed grave sins; however, he does not attempt to correct his mistakes. Early on, Graham Greene reveals that the priest commits adultery about six years prior to the novels setting. This grave sin results in Brigitta, the priests illegitimate daughter. When referring to his act of adultery he admits that fear and despair and half a bottle of brandy and the sense of loneliness had driven him to an act which horrified him (Greene 66). Although he knows he has done wrong, the priest cannot stop thinking about his illegitimate daughter all through the novel. When his execution is imminent, he finds that he cannot repent for this sin. In addition, his love for his daughter leaves him incapable of praying for anyone else, but in the moment of prayer he switched back to his childà ¢Ã¢â€š ¬Ã‚ ¦and he knew it was for her only that he prayed (Greene 208). His sin distracts him from his priestly duties, and he is una ble to ask forgiveness. The priest also has a very noticeable drinking problem; in fact, other characters sometimes refer to him as the whiskey priest. He frequently carries a bottle of brandy while he is on the run from the authorities. When he must miss a boat to Vera Cruz to help a boy and his mother, he says, Give me the brandy,' and then he [takes] a long pull at it (Greene 17). The priest drinks a substantial amount of brandy before tending to a dying woman. It seems that he needs alcohol to help him continue his priestly duties; a priest should not need alcohol to help him follow his duties. He continues to drink excessively, even on the day before the authorities execute him; without thinking what he [is] doing, he [takes] another drink of brandy (Greene 207). The priest realizes that he has a drinking problem; however, he does not attempt to fix it, and he continues drinking until the morning of his execution. A whiskey priest that cannot repent for committing adultery is n ot a good priest. When the priest performs a good deed, he usually does so with reluctance; he acts as though someone is forcing him to carry out a good deed. When a boy asks the priest to help his dying mother, he does not want to go, but [he] [gets] up as though unwillingly he [has] been summoned to an occasion he [cannot] pass by (Greene 16). Reluctantly, as if he has no choice, the priest agrees to accompany the boy back to his house. As he leaves he says, It always seems to happen. Like this; this implies that he always seems to get pulled back to his priestly duties unwillingly (Greene 16). The word always indicates that the priest has responded to a similar situation in the same manner. It is good that the priest ultimately decides to help the boy; however, it does not seem very priest-like to be so reluctant when a situation like this occurs. The whiskey priest sometimes finds himself thinking that he has made the wrong decision in becoming a fugitive. At times, he thinks that it may have been more beneficial to follow Padre Joses example and surrender to the states demands. Near the end of the book, when the lieutenant captures him, the priest begins to think about the pain that is in store for him, and wonders if it is too late for him to renounce his priesthood like Padre Jose. He mulls over the fact that the authorities have not given him a chance to renounce his faith; perhaps if he suggested it himself, he would escape yet (Greene 209). The priest regrets refusing the states conditions regarding his faith. It is good that the priest evades arrest and attempts to help people; however, he does so reluctantly, which gives the impression that he takes no joy in helping others if it is inconvenient for him. Regardless of the spiritual realizations that the unnamed priest has, his actions and decisions indicate that he is a bad priest. He sets a bad example for anyone that looks to him for guidance; he even admits this multiple times throughout the novel. He is far from being an exemplary priest, which is someone that that observes his vows and follows the commandments. It is impossible, of course, to be perfect; however, the priest makes a weak attempt at being a good priest. He has a constant sense of self-pity and uselessness. He even refers to himself as a bad priest and a bad man. After recognizing his sins of drinking and adultery, he should be able to submit completely to God and repent. His illegitimate child prevents him from asking forgiveness for committing adultery, and he does not even attempt to stop drinking. Although he tries to perform his priestly functions whenever possible, his constant sin sets a bad example for people who might look to martyrs for inspiration. The w oman who the priest has an affair with says, Suppose you die. Youll be a martyr, wont you? What kind of a martyr do you think youll make? Its enough to make people mock (Greene 79). The unnamed man sets a bad example for others and is a bad priest.

Plagiarism and the Internet :: Cheating Education Essays

Plagiarism and the Internet The Internet has made plagiarism, taking someone else's ideas or words and using them as one's own without citing the original source, a very common offense. There is so much information on the Internet, available from so many sources, that it is difficult to determine where the information originally came from. The indifference of educators has not helped the problem; many educators feel the problem is too great for them to do anything about, so they choose to do nothing. This leads students to assume that their teachers are either unaware of or condone plagiarism, continuing the cycle. In a survey by the Psychological Record, 36% of undergraduates confessed that they had plagiarized written material. "A national survey published in Education Week found that 54% of students admitted to plagiarizing from the Internet..." (plagiarism.org). Dr. John M. Barrie, of Turnitin.com, a plagiarism detection site, believes that almost one-third of the work submitted to the site is at least partially copied from another source. "When it comes to cheating, at the top of the list is plagiarism, and at the top of that list are students cutting and pasting, mostly from the Internet," says Dr. Barrie (http://tms.physics.lsa.umich.edu/). Why should students attempt to write original papers when they can just as easily copy one from the Internet? It saves them time and energy and may even get them a better grade than they may have gotten on their own. Educators doing nothing about it has not helped the problem... Ronald M. Aaron and Robert T. Georgia performed a study that found that 257 chief student affairs officers across the United States believe that colleges and universities have not properly dealt with the cheating problem. Many educators feel it would take too much time and energy to find if a paper was plagiarized or not, so they choose to ignore the problem. Donald L. McCabe performed a study called Faculty Responses to Academic Dishonesty: The Influence of Honor Codes; it found that 55% of faculty would not report possible cheaters if it required any real effort (plagiarism.org). "'With respect to cheating, I'm just in denial. I just don't want to deal with it because I know it is a

Analysis Of Sweat By Zora Neale Hurston English Literature Essay

All through literature and narratives, words and characters will ever stand for different significances and symbols. Readers will go on to venture deeper and deeper into the significances of the words a author puts on paper. The author of the narrative may non even have a deeper significance to the authorship but we as worlds have a demand to research. The short narrative known as â€Å" Sweat † by Zora Neale Hurston may besides be one of those types of narratives. The short English literature narrative â€Å" Sweat, † written by Zora Neale Hurston, shows Sykes as the hubby of the taking character Delia in the narrative. During the narrative it seems as though Sykes gets easy upset and angered at his married woman Delia.A A Sykes takes his defeat out on Delia all throughout the narrative by aching her physically, rip offing with another adult female, and badgering her with one of her biggest fears, which are snakes.A A Even though Sykes ‘ behaviour should non be a ccepted or followed, he perchance could demo marks of a mental job that is non to the full addressed or delve into during the narrative. Sykes may besides experience threatened because Delia is the exclusive supplier of the house. He wants to experience as if he still has the â€Å" adult male † power and control over the matrimony. More frequently than one time he tries to take Delia and do her feel lesser to him as he feels it should be. A During this clip many adult females may hold backed down after being yelled at or threatened by their hubbies but Delia did non back down nevertheless. She took a base against Sykes by stating to him, † Mah bath of lather is filled yo ‘ belly with vittles more than yo ‘ custodies is filled it.A A Mah perspiration is done paid for this house and Ah reckon Ah kin maintain on sweatin ‘ in it † ( Hurston 408 ) . In the narrative the reader can about state and experience that Sykes besides does non desire to be reminded that he was unsuccessful in doing a complete household or the fact that he has failed to take attention and supply for his household. Betty Nosam writes in the book, â€Å" Perspiration, Looking for a Man`s topographic point † , â€Å" In Sweat, the hubby named Sykes is often exposed to his allow down and failures to supply for his household, his married woman by her repeating negotiations of ‘her ‘ passenger car, pony, o ther physical points † ( Nosam 66 ) .A Hollering, shouting and shouting all seem to neglect, which will do Sykes experience the demand to fall back to other agencies of doing Delia listen, violence.A A All Through the narrative Sykes will be endangering Delia and informing her that he will hit her physically in one manner or another. Writer of the book, A organizing a Straight clout with a curving fist, Loren Bruckheimer, will explicate how, â€Å" Zora Neale Hurston uses descriptions of the whip to suggest a people of manfulness expressed in an over powering nature and deeply seeded in cultural dictatorship † ( Bruckheimer 44 ) .A A This would connote that Sykes hits Delia merely because the lone manner of manfulness that he has known is the sort that the white townsmen seem to portray.A A During the times when white males beat African Americans, the white males would hold complete control and would look better. This in return would do the black work forces want the exact same feeling of power and entire control, so they demanded regard, power and authorization within their ain houses.A A In society the black work forces would be rejected regard which in return would do them demand it more and more in their places to reassure themselves of their control, domination, power and most of all manhood.A A A A A A A A A A A A A Over clip though, like anything that sub comes to suppression over a period, the adult females and married womans would get down to allow their voices be heard back to their hubbies, like Delia started making to her hubby Sykes, which would take to enormously surprised ideas and inquiries by their hubbies. The work forces at first would believe that because that because they were aching and conveying force toward their adult females or married womans, the adult females should conceal, cower and be wholly loyal to them at all times.A A Debbie C. Hallace goes on to state in her bookA Forming our ain Thoughts, â€Å" It shall be that motion of verbal communicating that ‘talking back, ‘ will be no mere signal of hollow letters and characters that is the visual aspect of our association from thing to publish † ( Hallace 11 ) . Delia cognizing her importance and existent power in the relationship needed to allow Sykes understand how much in world he truly needed and survived on her. So in return she took a base and allow her sentiments fly in response to the menaces and response`s Sykes let out. A A A A A A A A A A A A Later on in the narrative Sykes will develop a relationship or better yet a kept woman who is called Bertha who he will lavish with gifts and nowadayss alternatively of his ain married woman. One would believe that by holding another relationship it would do him experience manlier because he sees himself as more desirable and wanted if he has two adult females around him. Sykes will get down to take Bertha out on the town and lavish her with everything she asks. Sykes will state her, â€Å" Everything b'longs tuh me an ‘ you sho families have it.A A You kin git anything you wants.A A Dis is mah town an ‘ you sho ‘ families have it † ( Hurston 411 ) . By supplying for Bertha and giving her every privation and desire that she requires, it will in return make Sykes feel like a adult male and in control once more. A A A A A A A A A A A A Sykes will experience like he has gained most of his power back when he does something unexpected to Delia. He will travel approximately by utilizing her biggest concern and fright against her, inside their ain house. As we are told earlier in the narrative, Delia is a really strong adult female but like most anyone, has a fright of something and that fright is of serpents. Sykes will utilize that fright against his ain married woman in full caput on force. He will continue to convey a serpent into their place inside of coop to utilize against Delia to presumptively set her dorsum in line as a house married woman. Moments after Delia has seen the serpent a fire that has been easy firing within her will turn a small more and Delia will state to Sykes, â€Å" Sykes, Ah wants you tuh take digital audiotapes snake ‘way fum heah.A A Ah put up widcher, you done crush me an Ah took digital audiotape, but you done kilt all mah interiors bringin ‘ dat verm in heah † ( Hurston 413 ) .A A By conveying this serpent into the house Delia has felt the ultimate treachery and hatred that Sykes must hold for her. Delia feels that Sykes has now sunk to low and will get down to alter indoors, non merely her feelings about Sykes but her feelings as woman.A A Sykes being the manner he is has a casual attitude and will state Delia, â€Å" A whole batch Ad keer 'bout how you feels indoors uh out. Dat snake aint goin no darn wheah boulder clay Ah gits ready fuh ‘im tuh go.A A So fur as beatin ‘ is concerned, yuh aint took near all digital audiotape you gointer take ef yuh stay ‘roun me † ( 413 ) .A A This will about immediately allow the reader know that Sykes will travel to any lengths or steps to acquire Delia out of the house. This will do the reader admiration if Sykes has realized he will no longer hold the domination or control he one time had over Delia and has wholly lost his power as a adult male over her. In Return, one would presume that his kept woman Bertha would continue to travel into the place with Sykes so he may one time once more relive and recover his sense of manfulness.A A A A A A A A A A A AIn the terminal Sykes will carry through his mission of frightening Delia to the nucleus when she is making her wash merely to vilify that the serpent is in the basket with the wash. Bruckheimer explains in her Hagiographas that, â€Å" The hubby Sykes fruitfully frightens Delia, aˆÂ ¦his beginning of manfulness is finally negative and lifelessly for him † ( 102 ) . Sykes will finally happen that he has gotten the upper manus and it is merely a affair of clip before he can get down over with Bertha and recover his lost control over a family. In the terminal of class, his program will return to stalk him and blowback. Sykes will return to his place one eventide without any marks of Delia and finally be bitten by the serpent and Sykes will decease. Readers will about immediately feel that Sykes got what he deserved after this event and they have good ground for this. Sykes treated Delia incorrect for many old ages and she put up his mistreatment and maltreatment, even though after he does she does experience a sense of commiseration for him. Believing Sykes got what he deserved makes the reader think that his decease was the moral of the narrative but, Betty Nosam says â€Å" a individual ought to incorporate sympathy after a male, whose whole life signifier is formed by the way in which he is meant to provide for a household, is non capable to d raw together the demands of their household, the general populace, and most significantly what he wants out of himself † ( 56 ) .A A A A A A A A A A A A A † Perspiration † showed that it was non merely a narrative about a individual harming his married woman to derive power and normal stableness in his place, but a relation of a battle about a individual, a adult male, to hold his ain rightful topographic point in an mean, normal society at the clip. In a unfavorable judgment article written by Stephanie Calcker, â€Å" Zora Neale Hurston had the belief that the resist with racial favoritism is sufficient for inkinesss powers to the idea that the concluding and last object wanted by black work forces at that clip was to set below and deeper down by the black adult females † ( Calcker 201 ) .A So in decision one can see that Hurston non merely wanted us to see battles in African American adult females ‘s lives but besides in work forces ‘s by demoing us that society as ever has outlooks. Sykes was turned by the society of his clip so he felt unacceptable and non in his right mentality or proper topographic point during that clip. So it is safe to presume that Sykes along with many other African American work forces were trapped by the societal outlooks of what they should be in that clip period and had to come to their ain realisation of it.A

Human Energy Use

Human uses of energy over 10,000 years are explained in Changing Environments (Morris et al, 2003a). Until 10,000 years ago humans lived as hunter gatherers in small groups, this changed in the current interglacial stage or Holocene with the introduction of agriculture. Figure 2. 19 page 82 of (Morris et al, 2003b) indicates that during the early agriculturalist period humans had begun to domesticate animals that could be used for carrying and pulling. Energy use increased from 0. 24 W (calculations – Morris et al, 2003c, p 81-82) per day per capita in the previous period to 0. 8 W per day as it was realised that extra somatic energy obtained from food could be assisted by the use of tools made from metals such as bronze and iron. Energy use advanced by using tools, and as we moved to the advanced agriculturalists period energy consumption more than doubled to 1 W. The industrial society brought major changes in the use of energy with agriculture, transport and mining. There w ere increases in the use of fossil fuels as workplaces and homes were heated and the steam engine was introduced. (Morris et al, 2003d p 83). We can see in Figure 2. 9 page 82 of (Morris et al, 2003b), that during the period energy consumption rose to 4 W. The greatest increase of energy is 11 W in the technological society this was 10 W more than the early agriculturalists. This period sees energy increases in home, commerce, industry, agriculture and transportation. It is also during this time that we begin to see the use of fossil fuels to create electricity, gas and oil and also the introduction of nuclear fuel. There is a large increase in oil use during this period due to the increased use of transportation. (Morris et al, 2003d p 83).

Customer Service Policies Essay

Research has indicated that there are a number of areas of customer service that are a priority for people. In particular, delivery, timeliness, information, professionalism and staff attitude are deemed important. Aspects of these key areas include a prompt initial contact with the customer and the ability to keep to agreed timescales, provision of accurate and detailed information with regular development updates, keeping promises and dealing with problems and issues in a professional and timely manner. Throughout all contact with customers, staff should aim to meet their needs through professional, courteous and efficient service. Staff will: * treat all customers with respect and courtesy; * listen to what customers have to say; * personalise service to the needs and circumstances of each service user where practical; * always do what they say they are going to do, or update the appropriate people promptly if things change, offering an explanation for the change; * respond to enquiries promptly and efficiently; * consult customers about their service needs Customer service is an organization’s ability to supply their customers’ wants and needs. Excellent customer service is the ability of an organization to constantly and consistently exceed the customer’s expectations. Accepting this definition means expanding our thinking about customer service; if we’re going to consistently exceed customers’ expectations, we have to recognize that every aspect of our business has an impact on customer service, not just those aspects of our business that involve face-to-face customer contact. Improving customer service involves making a commitment to learning what our customers’ needs and wants are, and developing action plans that implement customer friendly processes. Talmac delay policy| If your aircraft remains on the tarmac no later than two hours after leaving the gate for a departure, or touches down after an arrival, we will provide food and potable water from the normal on board catering. Whilst the aircraft remains on the tarmac, medical attention will be given if needed.| Customer service plan| Our staff is dedicated to ensure always a safe and enjoyable journey.| Flights delays| Will provide customers at the airport and onboard a delayed aircraft with timely and frequent updates regarding the delay, beginning 30 minutes after we become aware of such a delay.| Essential customer needs during extraordinary delays| On very rare occasions ,extraordinary events may result in lengthy onboard delays ;in this case we will make reasonable efforts to ensure that your essential needs, such as food, water, restroom facilities, and basic medical assistance are met.| Cancelling reservation policy| A reservation may be cancelled online or through the c ompany call centre within 24 hours of ticketing, for a full refund.| Assistance in case of delayed flights policy | Our company will take all the reasonable measures necessary to avoid delays on carrying you and your baggage. If a flight is being cancelled, or delayed by five hours or more, fail to stop at your place of stopover or destination, you can choose one of the three remedies set up below:1. We will carry you as soon as we can to the destination shown on your ticket, without charging you extra.2. Giving you or obtain for you an involuntary fare refund , without charging you extra.3. Giving you additional assistance , such as compensation ,refreshments and other care .| Baggage delivery| In the event that your checked bags do not arrive on your flight ,we will make reasonable efforts to ensure that the bag is returned to you within 24 hours.| Baggage liability| Liability for lost, damaged or delayed baggage is 1,131 Special Drawing Rights(SDR) per passenger.| Ticket refunds| Foe all tickets and services purchased from our company with a credit card or cash, refunds will be provided withi n 7 business days of receipt of the required refund information. | Accommodation of customers with special needs| We provide passengers with disabilities and all other special needs dignified, professional and courteous service and proper accommodation at all times ,including during lengthy tarmac delays.| Flights with oversales| If at departure time more customers with confirmed reservations are present than there are seats available, gate agents will first ask for volunteers who are willing to give up their seats in exchange for compensation and a confirmed seat on a later flight.| Lowest fare availability | Customers calling our reservation office or visiting our ticket offices or counters to purchase a ticket for a specific day and time will be offered the lowest fare available through our company, exclusive of Internet only fares.| Reasons for Customer Service Policy Developing customer service policies are the life blood of any business. Although customer policies are unique to each business ,there are still some guiding principles that all corporations should adopt. Successful customer service policies are guided by the following principle: knowing what your customers want and delivering on it .Having only a vague idea of what customers want means there can be no concrete policy in place for when problems or misunderstanding arise. Knowing what customers want will also lead to correct business decisions. In order to be competitive ,all businesses must have outstanding customer service practices and policies. Customer policies and relationship standards should be part of your mission statement, neither receiving substandard or preferential treatment over employees, contractors ,or even stakeholders. Providing great customer service is a great step in building a relationship with your clients. The greater the relationship you develop ,the more likely it is that your client will become an evangelist for your brand and your organization. Customer service department need way to measure their success. Employees can’t expect to provide your idea of great service if they don’t know what that means. In the book Award-Winning Customer Service, Renee Evenson writes ‘’Before you can expect the people in your organization to provide outstanding customer service ,they have to know how to give outstanding customer service.’’ Policies set service guidelines and train employees. Customers demand to be treated like their money matters .Having a policy is a pre-requisite to business. Just providing a body in a store to answer questions or having enough staff in a call centre to answer calls quickly will go unnoticed. A customer service policy is a way to design a standard to go beyond expectations. A customer service policy is a tool to give guidance to employees on how to solicit information from customers to improve products. Train your staff to be problem-solvers and to incorporate up-sell tactics to capitalize on the doors they’ve open by providing great service.